How much does delivery cost? >>
We offer FREE Next Day Delivery as standard on all orders over £29! For orders under £29 there is a charge of £4.95. Order sent via Royal Mail cost £3.49.
How long does it take to arrive? >>
Items sent via Next Day Delivery to addresses in the mainland UK usually arrive the following working day. Items to more remote areas may take longer.
Are there any surcharges for non-mainland UK address? >>
Yes, as our couriers charge us more to send items to certain more remote areas (including Northern Ireland, the Isle of Man, the Scilly and Channel Islands, and certain parts of Scotland, such as the Highlands) so there is a small additional cost for delivery to these areas. Areas of the UK with an additional charge include: AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT and TR21-25.
Why are DPD saying they don't have my parcel yet? >>
At peak times, some parcels can be delayed in processing with the couriers themselves. You may receive an email from us when your order is dispatched, but the DPD tracking at the time will show that they do not yet have the parcel. This will update once the parcel has been collected, processed and scanned at the right depot, which can sometimes take a little longer..
What happens if my order is processed over a weekend or Bank Holiday? >>
As a standard, we do not work weekends, but during peak times, or for Bank Holidays, we work extra hard to ensure the orders are processed as quickly as possible. You may receive a notification of your order being dispatched over a weekend, or on a Bank Holiday, but unfortunately our couriers do not work during these times, and all orders will be collected on the next working day, so may be subject to an extra delay.
What should I do if my order hasn't been delivered yet? >>
We would recommend checking your emails/text message service from the courier. There should be a link for you to locate where the parcel is and if there have been any delays. If the tracking doesn’t work or is unclear then please contact our team.
Can I choose a specific time or day for my delivery? >>
If your order is sent via DPD you will receive confirmation of a 1 hour time slot, and full tracking giving the location of your designated driver. If your smaller parcel is sent out via Royal Mail we can’t unfortunately obtain an ETA throughout the day.
Can I have my order delivered to a different address to my home? >>
Yes, simply edit the delivery address when placing the order.
Can I have my parcel redirected to a different address once dispatched? >>
If your order is out with DPD you may be able to change the address when in transit to an alternative address, this can be done via the app or link provided by text message with DPD directly. This cant be done on smaller parcels sent by Royal Mail.
How do I track the delivery of my order? >>
DPD will send a link via text message, click on this to view full tracking. To track Royal Mail deliveries you will need to contact our customer service team.
What happens if I'm not in when my order arrives? >>
The courier will try to deliver on three separate occasions before returning the parcel back to Swell Pets.
What countries do you deliver to? >>
Our couriers can deliver to the following countries, please note there will be additional surcharges for this service.
- Austria: £15.00
- Belgium: £12.00
- Bulgaria: £28.00
- Czech Republic: £15.00
- Denmark: £16.00
- Estonia: £20.00
- Finland: £25.00
- France: £15.00
- Germany: £15.00
- Greece: £35.00
- Guernsey: £15.00
- Hungary: £15.00
- Ireland: £13.00
- Italy: £20.00
- Jersey: £15.00
- Latvia: £20.00
- Lithuania: £15.00
- Luxembourg: £15.00
- Netherlands: £15.00
- Poland: £15.00
- Portugal: £20.00
- Republic of Ireland: £13.00
- Romania: £30.00
- Slovakia: £15.00
- Slovenia: £15.00
- Spain: £20.00
- Switzerland: £20.00