Delivery
*Excludes direct delivery, bulky items, special orders and certain postcode areas
*Excludes direct delivery, bulky items, special orders and certain postcode areas
*Excludes direct delivery and bulky items
✔ Order by 5pm for next-day delivery
✔ Please be aware delivery dates are estimates only
✔ Exact dates can’t be guaranteed during this busy period
✔ Special/direct deliveries may also incur additional delays during this festive season
Order by | Receive express delivery by | Receive standard delivery by |
Wednesday 20th | Thursday 21st | Friday 22nd |
Thursday 21st | Friday 22nd | Saturday 23rd |
Friday 22nd | Saturday 23rd | Wednesday 27th |
Sat/Sun 23rd & 24th | Wednesday 27th | Thursday 28th |
Mon/Tue/Wed 25th, 26th & 27th | Thursday 28th | Friday 29th |
Thursday 28th | Friday 29th | Saturday 30th |
Sat/Sun 30th & 31st | Tuesday 2nd | Wednesday 3rd |
Monday 1st | Wednesday 3rd | Thursday 4th |
✔ Shop till 4pm for next-day delivery
✔ £5.99
✔ Delivered between 7am - 9pm
✔ End-to-end tracking
Order express by | Receive order by |
Monday 4pm | Tuesday 9pm |
Tuesday 4pm | Wednesday 9pm |
Wednesday 4pm | Thursday 9pm |
Thursday 4pm | Friday 9pm |
Friday 4pm | Saturday 9pm |
Saturday any time | Monday 9pm |
Sunday 1pm | Monday 9pm |
✔ Free 2-3 day delivery over £49
✔ £3.99 deliveries under £49
✔ Delivered Monday-Saturday
✔ End-to-end tracking
Order standard on | Receive order by end of |
Monday | Thursday |
Tuesday | Friday |
Wednesday | Monday |
Thursday | Tuesday |
Friday | Wednesday |
Saturday | Thursday |
Sunday | Thursday |
Q. How much is delivery?
A. Our delivery costs vary depending on the type of delivery you require. You can find the prices to most UK postcodes below, however, a surcharge does apply to some postcodes:
Standard delivery over £49 | Free |
Standard delivery under £49 | £3.99 |
Express delivery | £5.99 |
Palletised delivery | Charges will apply |
Frozen delivery | £9.99 |
Q. How long does delivery take?
A. Delivery time varies depending on the type of delivery you have selected, your postcode and other factors. You can find the average delivery time for each delivery method below:
Standard delivery | 2-3 days |
Express delivery | Next day |
Palletised delivery | Varies |
Frozen delivery | 2-3 days |
Q. Why doesn't my order qualify for next-day delivery?
A. Some orders will not qualify for next-day delivery if they require a specialist form of delivery or are being sent to certain postcodes.
Q. Why is the courier saying they don't have my parcel?
A. Our system will let you know once the order has been despatched and passed to the courier, however, at busy times, it can take the courier a while to update the status message.
Q. How do I track my order?
A. Once you have placed your order, you will receive an email that will contain the tracking information for your order, including your unique tracking number and the site where you can track your parcel.
Q. What should I do if my order is delayed?
A. You should be able to track your order to find out about any delays to your delivery. If you are unable to track your order or find that it has been returned to Swell, please contact us so that we can track it for you and help to get your items.
Q. Do you charge extra for certain postcodes?
A. Unfortunately, our couriers charge us significantly more to send to certain locations, so there is a small additional cost for some locations.
These include Northern Ireland, the Isle of Man, the Scilly and the Channel Islands, and the Scottish Highlands. Postcodes: AB36-56, FK17-21, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH19-50, ZE1-3.
Q: Do you process orders on bank holidays?
A. Unfortunately, our couriers don't work on weekends or bank holidays, so we're unable to despatch orders taken at these times. However, we do work hard to keep any further delays to a minimum.
Q: Are delivery times guaranteed?
A. We cannot guarantee despatch times for items delivered from our warehouses or direct from suppliers.
Q: What do I do if the courier damages my order?
A. Don’t panic! We will do everything to help. Simply complete this form on our damages page.