We stock one of the biggest ranges of pond, aquarium, reptile, and pet products in the UK, and have huge volumes of products in stock all the time at our three Manchester fulfilment centres.
To help keep delivery costs low, we heavily subsidise the costs to make it cheaper to shop with us. In most cases, our products are available for next working day delivery and we can get them to most UK destinations at a very competitive price.
Delivery costs start at just £3.49 for smaller packets and rise to £4.95 for larger parcels. However, surcharges do apply to a small percentage of more remote postcodes where couriers charge significantly more for delivery.
|Despatch time||Order by 1pm for same day despatch|
|Delivery duration||Next working day|
|Delivery time||Monday to Friday 8am to 6pm|
|Delivery cost||From £3.49|
|Free delivery||Most orders over £49|
How much is delivery?
Delivery starts at just £3.49 for small items sent by Royal Mail and costs £4.95 for larger items. Most orders over £49 are shipped for free, but surcharges do apply to some postcodes.
How long does delivery take?
In-stock items ordered before 1 pm are despatched on a 1-2 day service. Special order and direct delivery items take longer.
Why is the courier saying they don't have my parcel?
Our system will let you know once the order has been despatched and passed to the courier, however, at busy times it can take the courier a while to update the status message.
Can I select a specific delivery date or time?
Yes, if your order is despatched via DPD you can reschedule a one-hour delivery slot that suits you. Unfortunately, the Royal Mail service we use for posting smaller packets doesn't have this feature.
What should I do if my order is delayed?
Most orders arrive within 1-3 working days. Our couriers will usually email or text the delivery details so you can track your order. If you're unable to find this, please contact us and we can track it for you.
Do you charge extra for certain postcodes?
Unfortunately, our couriers charge us significantly more to send to certain locations, so there is a small additional cost for some locations.
These include Northern Ireland, the Isle of Man, the Scilly and the Channel Islands, and the Scottish Highlands. Postcodes: AB30-56, IV, HS, KA27-28, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT, TR21-25.
Do you process orders on bank holidays?
Unfortunately, our couriers don't work on weekends or bank holidays, so we're unable to despatch orders taken at these times. However, we do work hard to keep any further delays to a minimum.
How is frozen food delivered?
We can send frozen foods to any UK mainland address via a premium courier service, this costs an additional £9.99 and is not covered under our free delivery offer. Frozen foods are only despatched Monday to Thursday, to avoid being in transit over the weekend and arriving defrosted.